The NDIS provides reasonable and necessary supports for eligible people under 65 years of age with a permanent and significant disability. These supports are to help people with their day to day needs, as well as build capacity to achieve their goals in life whether at home, in the community or at work.
The NDIS is an insurance scheme so aims to support people with disability early to improve their outcomes later in life.
To find out more about the NDIS visit www.ndis.gov.au
Prices for services we provide under the NDIS are aligned with the NDIS Price Guide.
For more information about the NDIS Price Guide, visit the NDIS website.
If you can’t see what you are looking for please get in contact with us and we will help with your enquiry.
Our Community Access Services endeavor to provide our clients with the best possible services. Our support workers work with you to meet your goals. As such the service you experience will include time spent directly with your Support worker and also time when you may not be present.
Our support workers can:
ATCQ adheres to the current NDIS price guide. Your services will be billed after the service has occurred. The majority of clients receive their Community Access services from Core Support funding. This comes from the following line items of an NDIS plan:
There is a standard hourly rate for weekdays. There is an increase to the rate according to the time of day ie afternoon and evening shifts. Weekend and Public Holidays incur higher penalty rates. All current prices are according to the NDIS Price Guide.
Payment of fees is as follows
Your plan may contain funding to allow for your support worker to drive you to a variety of community activities or for you to use utilize public transport. If there is no transport funding allocated to your plan you may allocate some funds from your main Core Support budget. If Senses support workers transport you then you will be charged at 0.85c per km – as per the current NDIS Price Guide.
There are 3 options available to you for payment
ATCQ operates within the NDIS short notice cancellation policy of 48 hours’ notice for a planned service. If a cancellation is received within 48 hours (prior) of a planned service. ATCQ will charge 100% of the planned service charge as a cancellation fee.
Please refer to your service agreement and the NDIS price guard for further information regarding your service.
Our therapy services endeavour to provide your child/adult and family/carer with the best possible service. As such the service you experience will include time spent directly with you and time when you are not present.
Face to face, phone or email contact – The Key Worker and other therapy staff will visit, phone, email or Skype you at home or another location in the community (e.g. park, school, daycare, work)
We will be able to provide you with an estimate of the time required for example: to write a report, prescription or delivery of a piece of equipment, or development of a resource. Every client has different needs so we will develop the estimate in consultation with yourself and/or your family member.
Tasks related to administrative management of your NDIS Plan including:
Your services will be billed after the service has occurred, as per your Improved Daily Living budget management arrangement. (Plan managed, self-managed or NDIA managed).
Typically the billing cycle can take between 1 – 4 weeks to be processed. If you have not received a charge for a service more than one month prior, please contact us.
Travel is charged at the appropriate service rate above, one way from our closest / agreed service centre.
Senses operates within the NDIS short notice cancellation policy of 48 hours notice for a planned service. If a cancellation is received within 48 hours (prior) of a planned service, Senses will charge 100% of the planned service charge as a cancellation fee.
Please refer to your service agreement and the NDIS price guide for further information regarding your service.
ATCQ operates within the NDIS short notice cancellation policy of 48 hours’ notice for a planned service. If you need to cancel or change a planned service, please give us 48 hours’ notice, and let us know within regular business hours.
For example, if your appointment is at 1pm on Monday, you need to let us know by 1pm on the Thursday before.
To cancel your appointment, please get in contact with your usual ATCQ representative.
If you miss an appointment or cancel with less than 48hours notice, we will charge you 100% of the cost of your appointment.
If you cancel often, we will discuss this with you to work out a way to best provide support to you.
Any person with a disability may wish to pay for their services. This may include those people with compensation, those who cannot access funding, those who are on a waitlist for government funded services or those who wish to have more service than that which is funded by government.
An application for services can be made for a child or adult with appropriate consent gained. Applications can be made for all services offered by ATCQ.
For those whose applications are successful, services will be explained and developed to meet the individual needs of a child or adult. A Service Agreement, Terms and Conditions for Services and the Fee Schedule will be discussed when developing the Fee for Service package.
Please contact ATCQ today and see how they can assist you.
