The NDIS – Pricing

The National Disability Insurance Scheme (NDIS) is the way support is provided to Australians living with disability, their families and carers.

The NDIS provides reasonable and necessary supports for eligible people under 65 years of age with a permanent and significant disability.  These supports are to help people with their day to day needs, as well as build capacity to achieve their goals in life whether at home, in the community or at work.

The NDIS is an insurance scheme so aims to support people with disability early to improve their outcomes later in life.

To find out more about the NDIS visit


Prices for services we provide under the NDIS are aligned with the NDIS Price Guide.

For more information about the NDIS Price Guide, visit the NDIS website.

If you can’t see what you are looking for please get in contact with us and we will help with your enquiry.

Community Access Services – Charges

Service Summary

Our Community Access Services endeavor to provide our clients with the best possible services. Our support workers work with you to meet your goals. As such the service you experience will include time spent directly with your Support worker and also time when you may not be present.

WHAT do we do?

Our support workers can:

  • Assist you to increase your independence in daily activities and participation in your community.
  • Support engagement with family and friends
  • Assist with medical appointments at your local doctor, health and wellbeing activities and hospital visits.
  • Support using public transport
  • assist our clients at work or when studying.
  • Support clients who choose to volunteer in the community
  • Support with your shopping , banking and gardening.
  • During times when you are unable to access the community, our support workers can complete tasks for you like shopping and collecting prescriptions from your pharmacy.

How do we charge for these services?

ATCQ adheres to the current NDIS price guide. Your services will be billed after the service has occurred.  The majority of clients receive their Community Access services from Core Support funding. This comes from the following line items of an NDIS plan:

  • Assistance with Daily Living
  • Assistance with Social and Community Participation.

There is a standard hourly rate for weekdays. There is an increase to the rate according to the time of day ie afternoon and evening shifts. Weekend and Public Holidays incur higher penalty rates. All current prices are according to the NDIS Price Guide.

Payment of fees is as follows

  • Plan managed – we invoice your nominated plan manager
  • NDIS managed – we draw down your funds from the NDIS portal
  • Self managed– we invoice you directly


Your plan may contain funding to allow for your support worker to drive you to a variety of community activities or for you to use utilize public transport. If there is no transport funding allocated to your plan you may allocate some funds from your main Core Support budget. If Senses support workers transport you then you will be charged at 0.85c per km – as per the current NDIS Price Guide.

There are 3 options available to you for payment

  • We claim from the Transport funding stated on your NDIS plan
  • We invoice you fortnightly in arrears for transport costs
  • You may allocate some of your Core Supports to transport and we will claim from this funding

Cancellation Policy

ATCQ operates within the NDIS short notice cancellation policy of 48 hours’ notice for a planned service. If a cancellation is received within 48 hours (prior) of a planned service. ATCQ will charge 100% of the planned service charge as a cancellation fee.

What we don’t charge for

  • Meetings with our regional area supervisors to set up your services and creating a service agreement.
  • Ongoing customer service from your regional area supervisor, and our customer contracts and scheduling teams
  • Time spent processing NDIS claims and invoicing
  • Your support worker utilization of our record management system to read and amend your personal plans, check on rosters and writing of goal focused case notes following your shift

Please refer to your service agreement and the NDIS price guard for further information regarding your service.

Therapy – Billable Activities and Charges

Service Summary

Our therapy services endeavour to provide your child/adult and family/carer with the best possible service. As such the service you experience will include time spent directly with you and time when you are not present.

WHAT do we do? 

Your service may include key stages:
  • Assessment – assessment may include an assessment of child/adult strengths, interests, skills areas for development. It may also include you completing questionnaires or staff doing observations at your home or other locations.
  • Planning – The development of plans/goals including specific strategies. The plan will be reviewed at different points of your service.
  • Intervention – supporting implementation of strategies to achieve goals. This may include workshops/groups
  • Review – review assessment of child/adult goals (e.g. NDIS plan/ Individual Plan)

HOW do we do this? 

Your service may include any of the following billable activities:

Face to face, phone or email contact – The Key Worker and other therapy staff will visit, phone, email or Skype you at home or another location in the community (e.g. park, school, daycare, work)

  • Team Consultation – The key worker may meet with other team members for advice around your child/adult intervention.
  • Communication with other agencies – Following your written consent, the team may liaise with other agencies including your Local Coordinator, childcare worker, SCL doctor, teacher, specialist, or other agencies.
  • Report/Intervention summary – The therapy team may write a report summarizing assessment or review findings or documenting your child/adults progress.
  • Equipment applications – assessment/ prescription and handover of equipment.
  • Documentation – The team will record what happened during the service, with an agreed plan. This is usually up to 15 mins in every hour of service.
  • Resources – The therapy team may develop resources for you to use with your child/adult.

We will be able to provide you with an estimate of the time required for example: to write a report, prescription or delivery of a piece of equipment, or development of a resource. Every client has different needs so we will develop the estimate in consultation with yourself and/or your family member.

WHAT we DON’T charge for

Tasks related to administrative management of your NDIS Plan including:

  • Scheduling/rescheduling appointments
  • Creating or amending your Service Agreement
  • Creating Service Bookings on NDIS myPlace portal when required
  • Completing set up of client profile and NDIS plan on client management system
  • Time spent processing NDIS claims and invoicing
  • Therapists attending for learning purposes, with your consent

WHEN do we charge?

Your services will be billed after the service has occurred, as per your Improved Daily Living budget management arrangement. (Plan managed, self-managed or NDIA managed).

Typically the billing cycle can take between 1 – 4 weeks to be processed. If you have not received a charge for a service more than one month prior, please contact us.


Travel is charged at the appropriate service rate above, one way from our closest / agreed service centre.

Cancellation Policy

Senses operates within the NDIS short notice cancellation policy of 48 hours notice for a planned service. If a cancellation is received within 48 hours (prior) of a planned service, Senses will charge 100% of the planned service charge as a cancellation fee.

Please refer to your service agreement and the NDIS price guide for further information regarding your service.


ATCQ operates within the NDIS short notice cancellation policy of 48 hours’ notice for a planned service. If you need to cancel or change a planned service, please give us 48 hours’ notice, and let us know within regular business hours.

For example, if your appointment is at 1pm on Monday, you need to let us know by 1pm on the Thursday before.

To cancel your appointment, please get in contact with your usual ATCQ representative.

If you miss an appointment or cancel with less than 48hours notice, we will charge you 100% of the cost of your appointment.

If you cancel often, we will discuss this with you to work out a way to best provide support to you.

Fee for Service

Any person with a disability may wish to pay for their services. This may include those people with compensation, those who cannot access funding, those who are on a waitlist for government funded services or those who wish to have more service than that which is funded by government.

An application for services can be made for a child or adult with appropriate consent gained. Applications can be made for all services offered by ATCQ.

For those whose applications are successful, services will be explained and developed to meet the individual needs of a child or adult. A Service Agreement, Terms and Conditions for Services and the Fee Schedule will be discussed when developing the Fee for Service package.

Would you like more information?

Please contact ATCQ today and see how they can assist you.

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